This topic contains 10 replies, has 3 voices, and was last updated by  Dmitry 2 months, 1 week ago.

  • Author
    Posts
  • #1302

    Darius
    Keymaster

    Hello, Dmitry.

    Sorry for the delay. First of all, I want to thank you for making a purchase. Now, could you provide more information about the issue? The plugin doesn’t work on the front-end or it’s not working even in the back-end of your website? Thank you.

  • #1303

    Dominykas
    Keymaster

    Hi Dmitry,

    We would like to take a closer look. Could you provide us with your site’s username and password so that we can take a closer look?

    Thanks

  • #1304

    Dmitry
    Participant

    It is a public topic, right? So please give me an e-mail adress to send the password und username

  • #1305

    Dominykas
    Keymaster

    Hi Dmitry,

    You’re right, can you please send it to dominykas@elementous.com? We’ll take a look ASAP. If I understand correctly, the ratings does not show up on https://smombee.com/de/gameplay-ps3-aufnehmen/?

  • #1307

    Dominykas
    Keymaster

    Hi Dmitry,

    We took a closer look, but we’re still not sure what the problem is. It could be a conflict with WP Optimize plugin, but we just guess. Any chance to get the whole wp-content ZIP file so that we can debug the theme/plugins and help you to fix the problem? Or can you deactivate some plugins to see if it helps? We haven’t seen this issue before.

    I look forward to hearing from you

  • #1308

    Dmitry
    Participant

    i deactivated it now. But still nothing. I can deactivate plugins, yes. But for more i am not so technical.

  • #1309

    Dominykas
    Keymaster

    Can you try to deactivate the plugins one by one and see if it helps? And maybe change the theme for a while just to see what’s causing a conflict? I’m sorry for that, but we haven’t seen this issue before. We would like to debug it and help you to fix it. However, if you are not happy – we can issue a full refund to your PayPal account.

  • #1310

    Dmitry
    Participant

    I could, but i need all the Plugins!

  • #1311

    Dominykas
    Keymaster

    Yes, it just to find the cause, then we can try to find a work-around. :)

  • #1312

    Dmitry
    Participant

    Ok, i need to do it at night!

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