This topic contains 7 replies, has 2 voices, and was last updated by  Dominykas 4 years ago.

  • Creator
    Topic
  • #972

    Furát
    Participant

    Hello,
    I would like to ask for help with your plugin. I have installed and activated it but nothing happend. It seems broken. Here is my website: http://infocizinci.cz/en/

    Thank you for fast answer
    Ismail

  • Author
    Posts
  • #973

    Dominykas
    Keymaster

    Hi Furat,

    I hope you are doing well and thanks for asking!

    Did you take a look at our documentation here: https://www.elementous.com/documentation/wordpress-rating-manager/general-settings/

    Can you please provide me with your credentials (administrator username and password) so that I can take a closer look at this issue and fix this ASAP? I’ll contact you by email.

    Thanks!
    Best,

  • #974

    Furát
    Participant

    Now, I tried to switch my theme on genesis framework to classic twenty fourteen theme and it works. But could you provide me any solution how to make it compatible with genesis sample theme? http://www.studiopress.com/free-themes/sample

    Thank you very much

  • #975

    Dominykas
    Keymaster

    Hi Furát,

    I’ve just sent you an email and asked for administrator access.

    It seems to be a configuration or compatibility issue, but easy to fix.

    Thanks!

  • #976

    Furát
    Participant

    I sent you pass via mail

  • #977

    Dominykas
    Keymaster

    Sure thing. I think you need to use a hook (see here: https://my.studiopress.com/docs/hook-reference/) to add the rating form at the bottom of the page. See screenshot: https://www.elementous.com/wp-content/uploads/2015/06/rating-manager-general-settings-tab-02.png

    We’ll provide you with solution ASAP once we get admin access.

    Thanks!

  • #978

    Furát
    Participant

    .

  • #979

    Dominykas
    Keymaster

    Hi Furát,

    I found the relevant hooks to add the rating form (they are genesis_after_loop and genesis_after_entry), but there is one more problem with your theme. Some JavaScript issue appears and it’s blocking Rating Manager plugin. See http://prntscr.com/992pit . Can you please provide me with your FTP access so that I can fix this ASAP? Will send you an email.

    Thanks!

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